Question 1

What insurance do you accept?

Accepted Answer

We accept the plans listed in the Insurance section above, including Traditional Medicare, Traditional Medicaid, most Blue Cross Blue Shield plans, Aetna, Humana, Tricare, WellMed, and more. Eligibility and authorization should be checked prior to visits and infusions.

Question 2

Do I need a referral?

Accepted Answer

Most HMO plans require a written referral for any care outside of your primary physician. Other insurance plans may or may not require pre-authorization. Please call the office to find out if self-referral is appropriate, or ask your primary doctor's office or your insurance company. Our policy is that if you come for an appointment without a referral and your insurance requires one, you may pay in full for your visit or be rescheduled. Acquiring the proper referral is ultimately the patient's responsibility.

Question 3

What should I bring to my appointment?

Accepted Answer

Please bring your insurance card(s), any pertinent medical records or x-rays, a list of medicines you are taking, and a method of payment for your health services. Also, make sure you have the proper referral for your insurance, if one is required. Please arrive about 30 minutes before your appointment time to complete paperwork — or complete the forms in advance, as described below. See the new patient guide for details.

Question 4

Can I fill out forms in advance?

Accepted Answer

Yes — for faster service, forms are available for printout online. Download the new patient packet (English) or the Spanish packet, print it, and bring the completed forms to your first visit to decrease your wait time. If you need assistance completing any forms, please call our office during business hours.

Question 5

What if I'm running late?

Accepted Answer

You may be asked to reschedule. Speak with the front desk staff if you arrive late, and they will determine whether the doctor can see you.

Question 6

Do I pay at the time of my visit?

Accepted Answer

Yes. If we participate with your insurance and the proper referral(s) are in place, you are only responsible for any deductibles, co-insurance, or co-pays your insurance requires. All funds are payable in full at the time of your visit. If we do not accept your insurance, or the proper referral is not in place, you will be required to pay in full for your visit. Any services not paid for in full on the same day will require payment of the full charge, including checks presented at the time of service that are later returned for insufficient funds. If during any visit there is a balance on your account, our staff has been directed to collect the balance, in addition to any deductibles, co-insurance, or co-pays, before your appointment. We accept debit cards, VISA, MasterCard, and American Express, and offer payment plans through CareCredit.

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